Livevideo chat

I interviewed Joan Conlin, vice president of customer care service for the apparel retailer Lands’ End, about their live video chat service, which lets shoppers see and talk to a personal shopping assistant as they exchange messages on Lands

Learn from Joan on how she says this cutting edge technology has made online shopping a more enjoyable and helpful experience, which has greatly benefitted Lands’s End’s bottom line.

(EDT) Don’t miss this live video chat hosted by Katie Szalda, director of admissions at Siena College. We’ll be chatting about a variety of college admissions topics, like: Tuesday, October 4, 2016 - 7- p.m.

(EDT) If you’re interested in Siena College but are concerned about cost, our financial aid staff wants you to know this: we’re committed to making Siena affordable and are here to help you and your family through the financial aid process.

Record all voice and video chats with text transcripts from all your agents.“While linked to consumers via the one-way video chat service, which doesn’t show the image of the customer, the personal shopping assistants can navigate the site, provide product recommendations, compare merchandise, demonstrate product features, and discuss details about merchandise colors and patterns.” reported Internet Retailer.Because this is cutting edge technology, The Lands’ End home page also features a Help button which launches an intro video featuring Joan herself; where she gives an overview of the services and an option for customers to learn more about it before actually getting started.From Move-In Day and New Student Orientation to class schedules and roommate dynamics, they’ll cover the topics that are on your mind. (EDT) These parents were in your shoes not long ago and are ready to share their experiences. Topics will include the college decision process, why their family chose Siena, what their Saint plans to do next and whatever else is on your mind.1CLICK is pleased to announce that it has been acquired by Freshdesk.

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1CLICK’s web RTC based platform will soon integrate with the Freshdesk customer support software and give its users additional capabilities to co-browse, video and voice chat with customers online.

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